|Edge-Core RMA Request Statement|
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A technical support engineer will verify after troubleshooting if your product qualifies under warranty. If so, a Return Material Authorization (RMA) number will be provided to you. A completed RMA Form together with return instructions will be sent to you by email or fax.
The Edge-Core definition of defective products falls into three categories as described below:
1. DOA (Defect on Arrival): Defect occurs within 7 days of purchase.
Edge-core repair service procedures are as follow:
Obtain an RMA number
Package and Delivery
Product Check on Arrival
Package and Shipping